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Prioritizing Diversity, Equity and Inclusion in Practice Culture
Spin the Wheel: 4 Myths About Cart-Assisted Canines
Doctor Jennifer Ogeer
June / July 2023
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Copyright June 2023. PetVet Magazine is published bimonthly by Barkleigh Productions, Inc, 970 West Trindle Road, Mechanicsburg PA 17055. Postmaster: Send change of address to Pet Vet Magazine c/o Barkleigh Productions, Inc., 970 West Trindle Road, Mechanicsburg PA 17055. No part of this publication may be reproduced without written permission of the publisher. Editorial offices: 970 West Trindle Road, Mechanicsburg PA 17055. (717) 691–3388 FAX (717) 691–3381 Email:
Prioritizing Diversity, Equity and Inclusion in Practice Culture
Spin the Wheel
PetVet’s advisory board is here to help ensure quality content to motivate & educate Veterinarians and their staff.
Picture of Courtney Campbell
Courtney A. Campbell
“My passions ultimately drove me towards becoming a veterinarian, but when I was growing up I briefly flirted with the idea of becoming a magician. As a veterinarian, the ability to save lives, keep animals healthy, and strengthen the human–animal bond makes me realize there’s nothing more magical than that.”
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Jenifer Chatfield
DVM, Dipl. ACZM, Dipl. ACVPM

“People should be so lucky as to get to be a veterinarian. The broad-based education empowers us to be successful in multiple fields and affords us the opportunity to choose how we spend our professional time.”
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Julie Legred
“I have worked in many areas of veterinary medicine and veterinary technology over the last thirty five years, and it is amazing how far our profession has grown and paved the way for the betterment of animals’ lives and happiness, as well as improving public health issues. It is an honor for me to be a part of this advisory board to offer additional education and opportunities to grow in our profession.”
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Lisa Powell
“I have had the privilege of working with a variety of animals in my career and my passion has allowed me to be involved in teaching veterinary students, interns, residents and other veterinarians. I continue to enjoy going to work every day to help critically ill dogs and cats, and love the client interactions as well. I am proud to be a part of this advisory board to help teach and spread my love for this profession to others in the veterinary community.”
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Kathryn Primm,
“Animals mean so much to the human condition. It is my privilege to make lives better every day! I cannot imagine myself in any other career.”
Client relationships are strengthened by having veterinary staff members understand cultural nuances of pet care, communicate effectively, and look like the people they serve."
– Dr. Mithila Noronha,
Iowa State University College of Veterinary Medicine, 2022 Graduate
5 More Lessons From the Next Five Years
cute brown dog wearing glasses with a dog magazine placed in front of him
By Kate Boatright, VMD
As I approach my 10-year graduation from vet school, I am simultaneously amazed at how much I’ve learned and developed as a veterinarian, and how much there still is to learn, even with a decade of clinical experience. Five years ago, I shared the five most important lessons that I learned from my first five years out.1 Now, another five years later, I have five more lessons I’d like to share with my early-career colleagues.
1Stay open to new possibilities.
When I started vet school, I planned to be a board-certified surgeon. By the time I graduated, I had decided that specialization wasn’t for me. I entered general practice immediately after graduation and have never regretted it. Now, I work part-time in practice and part-time as a freelance speaker and author. This was never the career path I imagined as a first-year vet student—or even as a new graduate—but I have so much joy in what I do. 

One of the wonderful things you’ll discover about the vet profession is that you can do a lot with your degree; clinical practice, teaching, research, government, drug development and more. The opportunities are endless, so find the things you are passionate about and explore them. Your career path will be your very own, likely with some twists and turns along the way. But no matter where your path takes you, remember, you are still a veterinarian, even if you aren’t working in the clinic.

Spin the Wheel: 4 Myths About Cart-Assisted Canines
By Kate Titus, CCFT

Photos By Tom Spitz


arts, wheelchairs, walkers, wheeled assistive devices, or whatever you want to call them, are becoming more accepted than ever for mobility-challenged pets. Although still somewhat a novelty, these two- and four-wheeled devices are invaluable tools for providing assistance during healing in the short term and independence in those cases where full mobility does not return.

In working with geriatric and mobility-challenged dogs, my focus is on maintaining or improving their activities of daily living (ADLs) in the short and long term. When collaborating with the referring veterinarian, I consider each dog’s condition and assess both current and potential functional abilities based on the diagnosis and prognosis. Is this dog recovering from a mobility-degrading event such as a disc herniation or limb fracture? Or is this a progressive condition such as degenerative myelopathy or osteoarthritis? In all of these cases, I’m considering if and how a cart can improve the dog’s quality of life, enabling them to perform their ADLs as independently as possible.

The Rest is History: Leveraging Social History for a Better Client Connection typography
By Courtney A. Campbell, DVM, DACVS-SA

ou can feel your internal temperature rising and a bead of perspiration beginning to erupt on your forehead. Your toes curl, your muscles get tense and your jaw clenches slightly. Your body is naturally responding to the news that three walk-in consults have just walked through the door. You’re the only attending clinician, and in the back of your mind, you know you still have seven critical phone calls to make. Time is scarce.

Like most days, you want to move through your appointments smoothly, but now there is a new sense of urgency. You’re looking to shave off a few minutes; however, a social history should not be where you should start shaving.

In these stressful situations, there is a natural urge to find ways to increase efficiency. Some will look to skip a social history to save time, but a social history is a crucial component of the consultation. It is a critical part of providing a great client experience and vitally important to increase client compliance.

Dr. Jennifer Ogeer: Helping to grow the veterinary profession through inclusion
Jennifer Ogeer headshot with illustrated plants around
By Jen Phillips April

inety percent of veterinary professionals identify as white, yet it’s been reported that nearly four out of 10 Americans identify as part of a non-white race or ethnic group. Unfortunately, these realities create a disconnect. Take children accompanying their family pet to the veterinarian’s office, for example. Those children notice if no one looks like them, so they may not consider veterinarian medicine a viable career option.

Furthermore, the veterinary profession is in crisis because there aren’t enough veterinary professionals. One way to bridge the gap between the predominately white veterinary profession and the growing gap in pet care is by encouraging people of all races and ethnicities to pursue their love of animals and consider the veterinary profession.

“We lack individuals in this profession who look like the communities they serve,” shares Dr. Jennifer Ogeer, board chair of Diversify Veterinary Medicine Coalition (DVMC).

Industry News
Prioritizing Diversity, Equity and Inclusion in Practice Culture
By Dr. Mithila Noronha

ne of the first things that drew me to my job was the visible diversity in the workplace. I know that not all forms of diversity are obvious, but as an Indian American veterinarian who has always felt slightly out of place in a predominantly white profession, it gave me a sense of comfort.

My clinic is the only veterinary setting I have ever been in where the “minorities” are actually the majority. We have six Spanish-speaking staff members and serve several Spanish-speaking clients on a daily basis. One of my colleagues is another veterinarian of Asian descent. The hospital has also had several minority veterinarians who came before us. While some of this can be attributed to the diversity of the area I live in, a lot of it can be attributed to clinic culture. Not only are people from diverse backgrounds present, but their experiences and skills are valued.

The Eagle Has Landed: Developing Leadership Skills Within the Entire Veterinary Team; a female veterinarian looking at a white dog
By Louise Dunn

nce upon a time, a bustling veterinary practice was open 12 hours a day, six days a week, which meant that the owner was not always in the building. But when the owner’s vehicle pulled in, an announcement buzzed over the intercom system: “The eagle has landed.” Immediately, everyone snaps to attention. Some prepare to pounce on the owner as soon as the doorknob turns, others disappear into exam rooms, while a few continue doing the task at hand.

Down the hall, two technicians are dealing with a client. The client was uncomfortable with the recommendation made by the first technician, yet gave the OK when the second technician delivered the same recommendation. The second technician just laughed it off and told the first tech to recognize greatness when she sees it. They hear the announcement and proceed to the next exam room.

Why It Matters
How Care Cares for BIPOC Marginalized Communities and Their Pets typographic title with a digital illustration of a veterinarian holding a cat and a dog in her arms with chat bubble symbols around them
Illustration of veterinarian with cat and dog

By Dr. Azalia Boyd


ola, a 30-pound American Stafford Terrier, limps into the veterinary emergency room. Her owner, Ms. Gibbs, is a middle-aged African-American woman wrapped in ragged clothes. She requested to see a doctor for Lola’s lameness. It was a busy day in the ER, so she patiently waited for four hours before she was able to see the veterinarian. Upon the physical examination of Lola, the veterinarian expressed his concern about Lola’s current condition. Lola has fleas, a few areas of hair loss and a weight-bearing lameness on her right hind limb.

Feeling helpless, Ms. Gibbs explained that Lola was hit by a car two months ago, and because she did not have the funds, she elected to treat the leg on her own. She proudly explained how she rested Lola, would occasionally give her massages and iced the limb. She went on to share that Lola wasn’t walking on that leg before, but she started using it last week and is doing so much better. But, she wanted to know what else could be done.

The veterinarian recommended Lola have x-rays done, which would cost $400, and proceeded to explain that Lola would likely need surgery, estimated at $3,000. The doctor walked out to give Ms. Gibbs time to think about what she wanted to do…

Lead to Thrive book
Josh Vaisman’s new book is a powerful go-to resource for happy, engaged, resilient veterinary teams, and includes case-based and evidence-guided solutions for building and retaining thriving workplaces.
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Whether flying to a phone-free wellness retreat, or enjoying the serenity of nature for a camping or glamping weekend, unplug and spend some distraction-free time with loved ones this summer.
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Best Care of Your Best Friend typography
left: cover of Groomer to Groomer Vol. 30 Ed. 12; right: cover of Pet Boarding and Daycare Magazine Vol. 7 Ed. 3
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