Best Practices

How to Retain Clients and Increase Revenue

by Offering Chiropractic Care typography
digital vector illustration of a vet in green scrubs petting a black dog with pointy ears and fluffy tail

By William Ormston, DVM

V

eterinarians enter the profession with a passion for healing animals—not necessarily a love of business. But in today’s increasingly competitive pet care landscape, smart practice management is essential to long-term success.

Practices that thrive do so not only because they provide excellent care, but because they evolve—offering services that meet modern client expectations, deepen patient relationships and support sustainable growth. And chiropractic care does all three.

Chiropractic is a natural fit for forward-thinking veterinary practices, offering clinical value as well as business benefit. The following will cover how adding animal chiropractic can improve your bottom line, boost client loyalty and set your practice apart in a crowded market.

A Value-Added Service That Enhances Care
Chiropractic is a low-overhead, high-impact modality. It requires no medications, no surgical supplies and minimal equipment, just hands-on training and clinical skill. Yet, it offers tremendous clinical versatility, from addressing musculoskeletal pain to improving neurologic function and enhancing recovery.

Veterinary clients increasingly seek integrative options for their pets. They want more than medications and diagnostics—they want wellness, prevention and whole-body care. Chiropractic answers this demand. For the veterinarian, it represents a way to provide more complete care to existing patients without needing to increase staff, expand the facility or rely on expensive tools.

When framed properly, chiropractic doesn’t replace traditional care, it augments it. Whether it’s supporting a post-op patient, managing chronic mobility issues or improving the health span of a senior dog, chiropractic can become a core service in your practice, not just a fringe offering.

Recurring Revenue Through Repeat Visits
Unlike many veterinary services that are episodic (e.g., vaccinations, surgeries, acute illnesses), chiropractic lends itself to ongoing care. Most patients benefit from a series of adjustments, followed by wellness maintenance every four to eight weeks. This creates a predictable stream of income and consistent touchpoints with your clients.

For example, let’s say 50 of your patients receive chiropractic care every six weeks at $75 per session. That generates roughly $3,750/month or $45,000/year—without adding inventory or extending hours.

Many clients are willing to pay out of pocket for chiropractic, as it’s seen as a premium service with direct quality-of-life impact. Even better, these clients are some of your most engaged and loyal; they show up for regular visits, comply with treatment plans and often refer others.

Improved Client Satisfaction Means Higher Retention
Today’s pet owners want a different kind of veterinary relationship—one rooted in partnership, education and proactive support. They want to be involved in their pet’s care, not just receive a diagnosis and prescription. Chiropractic care fosters exactly this type of client engagement.

When a pet receives an adjustment and walks out moving better, clients can see and feel the difference. It creates immediate, observable value and deepens their trust. They begin to understand the body in new ways, ask questions and take ownership of their animal’s musculoskeletal health.

Clients feel seen and heard, especially when chiropractic helps with problems that haven’t responded to traditional treatment. This means they’re more likely to stay with your practice and refer friends who also value holistic or integrative care.

Stand Out in a Competitive Market
Every veterinary practice claims to be compassionate, thorough and state-of-the-art. But not every practice offers chiropractic. Adding this service distinguishes your clinic from others in your area—especially as more pet owners seek wellness-oriented providers.

Offering chiropractic tells your community:

  • We care about whole-body function, not just symptoms.
  • We believe in proactive and preventative care.
  • We offer modern, integrative solutions.
  • We’re constantly learning and expanding to better serve you.

This reputation is powerful. Even if only a portion of your clientele uses chiropractic services, your practice becomes known as the place for advanced, thoughtful and complete care.

black and white vector illustration of the side profile of a dog with a green tongue
When a pet receives an adjustment and walks out moving better, clients can see and feel the difference. It creates immediate, observable value and deepens their trust.
Increased Case Resolution for Better Word of Mouth
One of the most compelling business reasons to offer chiropractic is simple: it works—often in cases where other treatments haven’t. The “mystery lameness,” the post-op patient that’s still “off,” the anxious dog who can’t settle—when chiropractic helps, it doesn’t just solve a clinical problem, it turns a frustrated client into a loyal advocate.

These success stories become your best marketing. Pet owners love to share when they’ve found something that truly helps their animal. A client whose dog was facing lifelong meds and sees improvement after chiropractic care is going to tell everyone—at the dog park, the groomer, the trainer and online.

Organic referrals from happy clients build your practice in a way no advertising campaign can replicate. And because chiropractic patients tend to require ongoing care, those referrals turn into long-term clients with higher lifetime value.

Minimal Overhead & High Return on Investment
Some services require expensive machinery, facility upgrades or staffing changes. Chiropractic does not. For a licensed veterinarian, becoming certified in animal chiropractic (through AVCA) takes an investment of time, but not much else. A top-of-the-line training course costs around $20,000 and can be completed over several months.

Once trained, you can immediately begin offering adjustments. The only tools you need are your hands and a quiet space. There’s no consumable inventory, no prescription costs and no third-party supplier markup. That means your margin on each chiropractic visit is extremely high, often 80% or more.

Many doctors have tripled their money in the first year of adjusting animals. When you compare that to surgeries or pharmaceutical sales, which involve significant materials, staff time and liability, chiropractic is a clean, efficient revenue stream that also supports your broader clinical goals.

Collaboration, Not Competition
Some veterinarians hesitate to add chiropractic because they already refer out to a certified animal chiropractor. But bringing the service in-house doesn’t mean cutting ties, it means expanding your scope. You can still collaborate with chiropractors on more complex cases or refer out when your schedule is full.

Alternatively, you can bring in a certified chiropractor (either a DVM or DC) to see patients in your clinic on a part-time basis. This hybrid model allows your practice to offer chiropractic services without requiring you to complete the training yourself—while still capturing a share of the revenue and increasing client retention.

In short, offering chiropractic doesn’t require you to do it all. It just requires you to recognize its value and find the right model for your practice.

A Growing Market of Informed Pet Owners
Veterinary clients today are more informed than ever. Many are already familiar with chiropractic care, either through their own experience or from seeing it benefit another pet. They’re actively searching for providers who offer these services and may leave your practice for one that does.

By incorporating chiropractic, you meet this growing demand before it pushes clients elsewhere. You position yourself not just as a traditional vet, but as a whole-health provider—one who embraces new modalities and leads with curiosity, not skepticism.

Even offering an initial conversation about chiropractic can set you apart: “Would you like us to assess your dog’s spinal mobility during their next exam? It’s a drug-free way to help with stiffness, gait changes, or aging-related issues.” It’s not a hard sell—it’s a clinical service rooted in patient wellness. And most pet parents say yes.

Chiropractic care isn’t just good medicine, it’s good business. It brings clinical depth, enhances patient outcomes, and keeps clients engaged and loyal. It adds recurring revenue, strengthens your brand and helps your practice stand out in a wellness-focused world. Most importantly, it helps animals feel better, move better and live longer—something every veterinarian wants.

By adding chiropractic, you’re not just expanding your service list, you’re investing in the future of your practice and the well-being of the patients you serve. The numbers add up, the results speak volumes and the opportunity is yours.

William Ormston headshot
“Dr. O” started his veterinary career as a mixed animal mobile practitioner which is when he discovered animal chiropractic. Animal chiropractic helped him to build a foundation for understanding health in animals that he was eager to share with other doctors like himself. Because of this he has been the backbone of more than one animal chiropractic programs. He continues to find innovative ways to help animal chiropractors grow their practice, educate their clients and help more animals. He is the author of the books, “Yes! It is Really A Thing” and “Yes, It’s A Better Thing,” and currently teaches at Animal Chiropractic Education Source. Visit him at www.yeschiro.com